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Phone & Voicemail
Take messages, leave voicemails, schedule calls.
Phone English is its own beast — no faces, no body language, just voice. Practice introductions, taking messages, asking people to repeat, scheduling, and the polite "I will get back to you" patterns.
Key vocabulary
voicemail
голосовое сообщение
on hold
в ожидании
transfer (a call)
переключить
extension
добавочный номер
follow up
связаться позже
call back
перезвонить
Useful phrases
“Could I speak to Sarah, please?”
“Sorry, I didn't catch that — could you repeat it?”
“I'll put you on hold for a moment.”
“Could you call me back at this number?”
“Sorry to bother you — I just wanted to follow up on…”
